Privacy
Hegen Australia operated by Henzoll Pty Ltd Privacy Policy
This Privacy Policy describes how Henzoll PTY LTD (operated as Hegen Australia) ("we", "our", or "us") collects, uses, stores, and shares your personal information when you visit or make a purchase from www.hegen.au (the “Site”).
Personal Information We Collect
We collect personal information that is reasonably necessary for our operations, functions and activities. This information may be requested from you directly or provided by a third party.
The kinds of personal information we may collect include:
- Your name, address, email address, phone number, date of birth, gender, marital status, family details, and identification documents,
- Payment and financial information (including debit/credit card details, AfterPay, ApplePay, Shop Pay, and Google Pay),
- Your pregnancy status, recent birth, interests, preferences, personal opinion, testimonials, and shopping habits,
- Photos you post on our website or social media pages,
- Your web browser,
- IP address,
- Location and access times,
- Cookies installed on your device,
- Pages viewed,
- Websites or search terms that referred you to the Site,
- Interactions with the Site.
If you provide personal information to a third party via a link from our website (e.g., a competition entry), that information is managed by that third party and subject to their privacy policy.
You may choose to deal with us anonymously or under a pseudonym, unless it is impractical or unlawful (e.g., order fulfilment or shipping).
How We Collect Your Personal Information
We usually collect personal information directly from you when:
- You register with us, for example to create an account, to subscribe to one or our email, SMS or information services;
- you communicate with us, either online or by call;
- you enter one of our competitions or promotions;
- you purchase products or services from us;
- you use our website;
- you provide a review or testimonial or participate in a survey;
- you deal with us in other ways involving the need for personal information to be provided to Hegen Australia (for example, making a warranty claim).
- We may sometimes collect your personal information other than directly from you where you have authorised this, this is permitted by law, or where the information is publicly available.
- We may also collect personal information about you by accessing data from other sources and then analysing that data together with the information we hold about you in order to learn more about your likely preferences and interests. If you visit Hegen Australia’s website, social media pages or click on advertisements on the online media, we may collect information about you using technology that is not apparent to you, including by using “cookies”.
You can learn more about how we use this technology by reading our Cookies Policy. You can control and opt out of the use of cookies
Why we collect, hold, use and disclose personal information
We may collect, hold, use and disclose your personal information for purposes reasonably necessary for our business operations and to provide you with high-quality service. These purposes may include:
- delivering our products and services to you, and improving or developing our offerings;
- understanding your preferences to provide tailored promotions, including those from our trusted suppliers and business partners;
- conducting marketing, publicity and market research activities;
- managing and resolving any enquiries or complaints you raise with us;
- procuring goods or services from suppliers or contractors;
- communicating important product or service safety information relating to purchases made from us or our partners;
- managing claims made against us;
- fulfilling any other purpose you have consented to; and
- complying with applicable legal requirements.
Direct Marketing
When you provide your personal information, you consent to us its use for direct marketing purposes. From time to time, we may send you communications about our products, services, or those of our related entities and trusted partners that may be of interest to you, through a variety of channels, including telephone, SMS, mail, email and online advertising,
You may withdraw your consent and opt out of receiving direct marketing communications at any time by contacting us at hegen@henzoll.com.au.
Access and Correction
You may access the Personal Information we hold about you and request correction of any inaccuracies by contacting us at the details provided below. We will take reasonable steps to ensure that your Personal Information is accurate, up-to-date, and complete.
Security of Personal Information
We store personal information in secure computer systems, managed either by us or by trusted service providers. We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or alteration. However, please note that information transmitted via the internet carries inherent security risks, and we cannot guarantee its absolute protection.
To the extent permitted by law, we disclaim all liability for unauthorised access to or loss, misuse, or disclosure of your personal information. This Privacy Policy does not exclude or limit your rights under any applicable laws.
Disclosing Your Personal Information
We may disclose your Personal Information with third parties to:
- our related entities and potential acquirers of our business or assets;
- suppliers assisting with warranty claims or service-related matters;
- our professional advisers (e.g., legal, financial, auditing) and insurers;
- payment system operators and financial institutions;
- third-party service providers who support our operations, such as Shopify and Google Analytics
- authorised partners conducting marketing, promotional or research activities on our behalf;
- any third parties you request or consent to share your information with; and
- any person or entity as required or permitted by law.
We may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or lawful request for information, or to protect our rights.
Cross-Border Disclosures
Some of our third-party service providers are located overseas. Your Personal Information may be transferred to, and stored in, countries outside of Australia. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure that they handle your information in accordance with applicable privacy laws and that they implement safeguards equivalent to those outlined in this Privacy Policy
Behavioural Advertising
We use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For more information about how targeted advertising works and how to opt out, visit the Network Advertising Initiative’s educational page here.
You can also opt out of some services through the Digital Advertising Alliance’s opt-out portal here.
Data Retention
We retain personal information as long as necessary for the purposes outlined above or as required by law. If you wish to have your personal information deleted or destroyed, please contact us.
Changes to This Privacy Policy
This privacy policy was last updated in May 2025. If we make further updates to this privacy policy, we will post the amended policy on our website. Your continued dealing with us will signify your agreement to this policy as amended.
Contact Us
For more information about our privacy practices, questions, or complaints, please contact us:
- By email at hegen@henzoll.com.au
Cookie Policy
This Cookie Policy explains how Hegen Australia, operated by Henzoll PTY LTD ("Hegen", "we", "us", or "our"), uses cookies and similar technologies on www.hegen.au (the "Site").
What are cookies and similar technologies?
Cookies are small text files that are stored on your device (computer, tablet, smartphone) when you visit a website. They allow the website to recognise your device and remember certain information about your visit, preferences, and actions. Other similar technologies include JavaScripts and web beacons, which work together with cookies to collect and store information.
How does Hegen use cookies?
Hegen Australia uses cookies for various purposes, including:
- Functional cookies: Essential for the technical operation of the website, such as remembering your shopping cart contents, language settings, and facilitating login to your account.
- Analytical cookies: Help us understand how visitors interact with our website by collecting information on page views, user navigation, and error messages. This helps us improve site performance and usability.
- Advertising or tracking cookies: With your consent, used to deliver relevant advertisements and promotional content, measure the effectiveness of marketing campaigns, and track interactions with advertisements.
Types of Cookies We Use
Below is a list of specific cookies used on our website, their type, and their purpose:
|
Cookie |
Domain |
Description |
Duration |
Type |
|
keep_alive |
hegen.au |
Maintains a user's session active on a website, preventing automatic logout |
1 hour |
Necessary |
|
secure_customer_sig |
hegen.au |
Used in connection with customer login |
1 year |
Necessary |
|
localisation |
hegen.au |
Stores user preferences for language and region |
1 year |
Necessary |
|
cart_currency |
hegen.au |
Remembers the user’s country of origin and populates the correct transaction currency |
14 days |
Necessary |
|
_tracking_consent |
hegen.au |
Stores a user's preferences if a merchant has set up privacy rules |
1 year |
Necessary |
|
_cmp_a |
hegen.au |
Typically used for consent management |
1 day |
Necessary |
|
_shopify_y |
hegen.au |
Associated with Shopify's analytics suite |
1 year |
Analytics |
|
_shopify_s |
hegen.au |
Associated with Shopify's analytics suite |
1 hour |
Analytics |
|
_orig_referrer |
hegen.au |
Used in connection with shopping cart |
14 days |
Analytics |
|
_landing_page |
hegen.au |
Tracks landing pages |
14 days |
Analytics |
|
baMet_visit |
hegen.au |
No description available |
1 hour |
Other |
|
baMet_baEvs |
hegen.au |
No description |
1 minute |
Other |
|
_shopify_sa_t |
hegen.au |
Used for marketing & referrals |
1 hour |
Analytics |
|
_shopify_sa_p |
hegen.au |
Used for marketing & referrals |
1 hour |
Analytics |
|
ga* |
hegen.au |
Stores and counts page views |
1 year 1 month 4 days |
Analytics |
|
_ga |
hegen.au |
Calculates visitor, session and campaign data and tracks site usage |
1 year 1 month 4 days |
Analytics |
|
shopify_pay_redirect |
hegen.au |
Enables secure online payment and checkout |
1 hour |
Necessary |
|
_gid |
hegen.au |
Stores information on how visitors use a website while creating an analytics report |
1 day |
Analytics |
|
_gat |
hegen.au |
Restrains request rate and limits data collection on high-traffic sites |
1 minute |
Performance |
|
__kla_id |
hegen.au |
Collects information on the visitor’s behavior for internal analytics |
1 year 1 month 4 days |
Analytics |
|
XSRF-TOKEN |
hegen.au |
Enhances visitor browsing security by preventing cross-site request forgery |
2 hours |
Necessary |
|
preorder2_session |
hegen.au |
No description |
2 hours |
Other |
|
_fbp |
hegen.au |
Displays advertisements on Facebook after visiting the website |
3 months |
Analytics |
|
request_method |
hegen.au |
No description available |
session |
Other |
|
soundestID |
hegen.au |
Determines if a visitor is new to the website |
session |
Analytics |
|
omnisendSessionID |
hegen.au |
Sets a unique ID for the session and collects information on visitor behavior |
1 hour |
Analytics |
|
__cf_bm |
hegen.au |
Supports Cloudflare Bot Management |
1 hour |
Necessary |
|
omnisendShopifyCart |
hegen.au |
No description |
session |
Other |
|
_pay_session |
hegen.au |
No description available |
session |
Other |
|
tracked_start_checkout |
hegen.au |
No description |
1 year |
Analytics |
|
cookie_consent |
hegen.au |
Remembers the user’s consent to cookies on the website |
1 year |
Necessary |
|
paypal |
hegen.au |
No description available |
session |
Other |
|
storefront_digest |
hegen.au |
Used in connection with customer login |
1 year |
Necessary |
|
_ab |
hegen.au |
Used in connection with access to admin |
2 years |
Necessary |
Managing Cookies:
You can control and manage cookies in various ways. Most web browsers allow you to:
- Disable cookies: Set your browser to refuse all cookies or only certain types. Note that this may affect your ability to use all features of our website.
- Delete cookies: Delete cookies already stored on your device.
For more information on managing cookies, visit the help or settings section of your browser.
Third-Party Cookies
We may also use cookies provided by third parties for advertising and analytical purposes. These cookies are subject to the privacy policies of these third parties.
Changes to this Cookie Policy
We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Cookie Policy periodically for any updates.
Contact Us
For more information about our privacy practices or cookie policy, or if you would like to make a complaint, please contact us:
-
By email at hegen@henzoll.com.au
-
By mail at PO Box 1631, Chatswood NSW, 2057, Australia.
Last updated: May 2025