Privacy

Privacy Policy 

Henzoll Pty Ltd is the exclusive distributor of Hegen in Australia. 

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.hegen.au (the “Site”). 

Personal Information We Collect 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.” 

We collect Device Information using the following technologies: 

  • Cookies: Data files placed on your device that include an anonymous unique identifier. For more information about cookies and how to disable them, visit All About Cookies. 
  • Log Files: Track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
  • Web Beacons: Electronic files used to record information about how you browse the Site. 

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, SecurePay, PayPal, AfterPay, ApplePay), email address, and phone number. We refer to this information as “Order Information.” 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 

How Do We Use Your Personal Information? 

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 

  • Communicate with you; 
  • Screen our orders for potential risk or fraud; 
  • When in line with the preferences you have shared with us, provide you with information or marketing or advertising relating to our products or services. 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 

Sharing Your Personal Information 

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here. We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here. 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights. 

Behavioral Advertising 

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page here. 

You can opt-out of targeted advertising by going to: 

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal here. 

Do Not Track 

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. 

Data Retention 

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

Minors 

The Site is not intended for individuals under the age of 18. 

Changes 

We may update this policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. 

Contact Us 

If you have any questions about our privacy practices, please contact us by e-mail at hegen@henzoll.com.au. 

Last updated: August 2024 

 

Cookie Policy 

Henzoll Pty Ltd trading as Hegen Australia Cookie Policy 

This Cookie Policy explains how Hegen Australia, operated by Henzoll Pty Ltd ("Hegen", "we", "us", or "our"), uses cookies and similar technologies on www.hegen.au (the "Site"). 

What Are Cookies and Similar Technologies? 

Cookies are small text files that are stored on your device (computer, tablet, smartphone) when you visit a website. They allow the website to recognize your device and remember certain information about your visit, preferences, and actions. Other similar technologies include JavaScripts and web beacons, which work together with cookies to collect and store information. 

How Does Hegen Use Cookies? 

Hegen uses cookies for various purposes, including: 

  • Functional Cookies: Essential for the technical operation of the website, enabling features like remembering your shopping cart contents, preferences (e.g., language settings), and facilitating login to your user account. 
  • Preference Cookies: Enable the website to remember information that changes the way the website behaves or looks, like your preferred language or region. 
  • Analytical Cookies: Help us understand how visitors interact with our website by collecting information such as which pages are visited most frequently, how users move around the site, and if they encounter error messages. This helps us improve the performance and usability of our website. 
  • Advertising or Tracking Cookies: With your consent, these cookies deliver advertisements and promotional content relevant to your interests. They also assist in measuring the effectiveness of our marketing campaigns and tracking your interactions with our advertisements. 

Types of Cookies We Use 

Below is a list of specific cookies used on our website, their type, and their purpose: 

Cookie 

Domain 

Description 

Duration 

Type 

keep_alive 

hegen.au 

Maintains a user's session active on a website, preventing automatic logout 

1 hour 

Necessary 

secure_customer_sig 

hegen.au 

Used in connection with customer login 

1 year 

Necessary 

localisation 

hegen.au 

Stores user preferences for language and region 

1 year 

Necessary 

cart_currency 

hegen.au 

Remembers the user’s country of origin and populates the correct transaction currency 

14 days 

Necessary 

_tracking_consent 

hegen.au 

Stores a user's preferences if a merchant has set up privacy rules 

1 year 

Necessary 

_cmp_a 

hegen.au 

Typically used for consent management 

1 day 

Necessary 

_shopify_y 

hegen.au 

Associated with Shopify's analytics suite 

1 year 

Analytics 

_shopify_s 

hegen.au 

Associated with Shopify's analytics suite 

1 hour 

Analytics 

_orig_referrer 

hegen.au 

Used in connection with shopping cart 

14 days 

Analytics 

_landing_page 

hegen.au 

Tracks landing pages 

14 days 

Analytics 

baMet_visit 

hegen.au 

No description available 

1 hour 

Other 

baMet_baEvs 

hegen.au 

No description 

1 minute 

Other 

_shopify_sa_t 

hegen.au 

Used for marketing & referrals 

1 hour 

Analytics 

_shopify_sa_p 

hegen.au 

Used for marketing & referrals 

1 hour 

Analytics 

ga* 

hegen.au 

Stores and counts page views 

1 year 1 month 4 days 

Analytics 

_ga 

hegen.au 

Calculates visitor, session and campaign data and tracks site usage 

1 year 1 month 4 days 

Analytics 

shopify_pay_redirect 

hegen.au 

Enables secure online payment and checkout 

1 hour 

Necessary 

_gid 

hegen.au 

Stores information on how visitors use a website while creating an analytics report 

1 day 

Analytics 

_gat 

hegen.au 

Restrains request rate and limits data collection on high-traffic sites 

1 minute 

Performance 

__kla_id 

hegen.au 

Collects information on the visitor’s behavior for internal analytics 

1 year 1 month 4 days 

Analytics 

XSRF-TOKEN 

hegen.au 

Enhances visitor browsing security by preventing cross-site request forgery 

2 hours 

Necessary 

preorder2_session 

hegen.au 

No description 

2 hours 

Other 

_fbp 

hegen.au 

Displays advertisements on Facebook after visiting the website 

3 months 

Analytics 

request_method 

hegen.au 

No description available 

session 

Other 

soundestID 

hegen.au 

Determines if a visitor is new to the website 

session 

Analytics 

omnisendSessionID 

hegen.au 

Sets a unique ID for the session and collects information on visitor behavior 

1 hour 

Analytics 

__cf_bm 

hegen.au 

Supports Cloudflare Bot Management 

1 hour 

Necessary 

omnisendShopifyCart 

hegen.au 

No description 

session 

Other 

_pay_session 

hegen.au 

No description available 

session 

Other 

tracked_start_checkout 

hegen.au 

No description 

1 year 

Analytics 

cookie_consent 

hegen.au 

Remembers the user’s consent to cookies on the website 

1 year 

Necessary 

paypal 

hegen.au 

No description available 

session 

Other 

storefront_digest 

hegen.au 

Used in connection with customer login 

1 year 

Necessary 

_ab 

hegen.au 

Used in connection with access to admin 

2 years 

Necessary 

How to Manage Cookies 

You have the option to manage your cookie preferences. Most web browsers allow you to control cookies through their settings, including blocking or deleting cookies. Please note that if you disable cookies, some parts of our website may not function correctly or may be less efficient. 

Changes to This Cookie Policy 

We may update this Cookie Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will notify you of any updates by posting a prominent notice on our Site. 

Contact Us 

If you have any questions or concerns about our use of cookies, please contact us at hegen@henzoll.com.au. 

Last updated: August 2024