Terms and Conditions
OVERVIEW
This website is operated by Henzoll PTY LTD trading as Hegen Australia ABN 69 617 439 602. Throughout the site, the terms “we”, “us” and “our” refer to Henzoll PTY LTD trading as Hegen Australia ABN 69 617 439 602. Henzoll PTY LTD trading as Hegen Australia ABN 69 617 439 602 offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (IF APPLICABLE)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products, and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain.
SECTION 10: Terms and Conditions for Hegen Australia's Participation in PBC Sydney Expo (14th-15th September 2024)
1. Expo-Exclusive Deals
All promotions and deals available during the PBC Sydney Expo are exclusive to purchases made at the expo. These offers are not valid for online purchases or purchases from other retailers.
2. Gifts with Purchase
All gifts with purchases are subject to availability and are offered while stocks last. Hegen Australia reserves the right to modify or cancel the gift offerings at any time without prior notice.
3. Welcome Code Restrictions
The 10% off welcome code offered for email sign-ups on the Hegen Australia website cannot be used for purchases made at the expo. Similarly, promotions at the expo are not valid for online store purchases.
4. Hegen 5 Seconds Challenge
Participate in the #Hegen5SecsChallenge at the expo and follow these steps:
a. Follow @hegen.australia on social media.
b. Participate in the Hegen 5 Seconds Challenge.
c. Have a friend or staff member record your challenge.
d. Share your video as a post or story on Instagram/Facebook, tag @hegen.australia and use the hashtag #Hegen5SecsChallenge.
e. Show the post to Hegen Australia staff to win a $5 voucher instantly.
The participant who sets the fastest record and holds it until the end of the expo will win a Basic Starter Kit. Hegen Australia will contact the winner post-expo to arrange shipping. Note that, due to shipping limitations, delivery is not available to PO Box or Parcel Post addresses, or to the following areas: Christmas Island, Norfolk Island, postcodes 0880 and 0881 (Northern Territory), postcode 4875 (Queensland), or any other remote areas or islands outside the Australian mainland.
5. Newsletter Sign-Up Giveaway
Expo attendees who sign up to the Hegen Australia newsletter during the PBC Sydney Expo are automatically entered into a lucky draw.One lucky winner will be selected from the newsletter sign-ups to win a Basic Starter Kit. The winner will be contacted by Hegen Australia after the expo to arrange prize delivery. Shipping limitations apply: we do not deliver to PO Box or Parcel Post addresses, or to the following areas: Christmas Island, Norfolk Island, postcodes 0880 and 0881 (Northern Territory), postcode 4875 (Queensland), or other remote areas not on the mainland.
6. Amendments
Hegen Australia reserves the right to amend these terms and conditions at any time without notice.
By participating in the PBC Sydney Expo or related activities, you agree to the terms and conditions outlined above.
SECTION 11 - WELCOME OFFER TERMS AND CONDITIONS
As part of our promotional activities, we offer a 10% discount on all orders as a welcome gift to new customers who sign up for our newsletter. This offer will expire 30 days after sign-up, so please ensure you use the code before the expiration date.
By signing up for our newsletter, you agree to receive marketing communications from Henzoll PTY LTD, trading as Hegen Australia, ABN 69 617 439 602.
The welcome discount is valid for one-time use only and cannot be combined with any other bundles offers, discounts, or promotions. The discount code will be sent to the email address provided during the sign-up process and must be entered at checkout to receive the discount.
The 10% welcome discount is applicable to regular-priced items only and does not apply to sale items, gift cards, or shipping fees.
Henzoll PTY LTD, trading as Stokke Australia, ABN 69 617 439 602, reserves the right to modify or cancel the welcome offer at any time without prior notice.
If you have any questions about the welcome offer, please contact us via info@henzoll.com.au.