Shipping & Deliveries

  • How much is the shipping fees? 

Standard shipping to metropolitan areas within Australia is free of charge for online orders above a minimum spend of AUD $99. For all other online orders, please refer to below: 


Order value 

Shipping fee 


More than AUD $99.00 



Less than AUD $99.00 

AUD $10.00 



AUD $20.00 


Regrettably we do not deliver to a PO Box or Parcel Post address and the following areas: Christmas Island, Norfolk Island, areas in postcodes 0880 and 0881 (Northern Territory), areas in postcode 4875 (Queensland) and other remote areas or islands not on the mainland. You will be contacted if our designated courier does not deliver to your area, you will be entitled to a full refund of your order. 

If parcels get returned to us because of incorrect delivery address, re-delivery fee will be incurred.  


  • When will I receive my parcel? 

Your parcel will be delivered to your address via our assigned courier service within 2-5 business days in metropolitan areas or 8-10 business days for remote/WA/NT 

Orders are shipped on normal business days between Monday to Friday, with the exception of holidays. Please note that weather, peak shopping seasons and shipping holidays may delay the shipment of your order. 


  • Something wrong with your parcel? 

If you believe you have received the wrong item, please email us your order reference, invoice/receipt, and a photograph of the item, or email us at Please note that items will have to be unopened and intact. 

If you believe you have received a defective item, you can similarly email us at with your order reference, invoice/receipt as well as a photograph and description of the defect.  

 Upon verifying that you have received an incorrect or defective item, we will arrange for an exchange of the item at your convenience. If the replacement item is no longer in-stock, we will issue you a voucher for use on instead. 

Please refer to Returns & Refunds policy for full details.